Quantum Leap The overarching theme for 2011 is improvement in customer service, volume growth and operational efficiency.

quantum leapThe Quantum Leap initiatives aims to change the trajectory of performance improvement to a significantly higher level.
 This will be achieved by enhancing operational efficiencies across the Company which will result in an improvement in the reliability and predictability of services while maintaining the financial sustainability for the Company.

 

The successful turnaround of the Company laid the foundation for the Growth Strategy adopted in 2008. Achieving the targeted growth in volumes has been impacted by the global economic crisis – given the high correlation between commodity volumes and containers handled by Transnet and global economic growth. Despite the impact of the global economic crisis the outcome of the Growth Strategy is evident in the performance of the Company during the year. While operational performance has improved in many areas of the Company, the rate of improvement has not met our expectations. Progress has been slow and at best incremental.

During the year the Board approved a strategic shift from the Growth Strategy. This shift constitutes a number of focus areas and initiatives to be implemented in the medium-term, and will enhance Transnet’s ability to deliver on its mandate and position
the Company to support the long-term competitiveness of the South African economy.
The strategy going forward will be on realising a Quantum Leap improvement in customer service by improving operational efficiency in all areas of the business together with volume growth while maintaining the financial stability of the Company.

 

This is embodied in the Quantum Leap Strategy as set out below:

  • Harnessing volume growth opportunities;

  • Achieving substantial improvement in customer service;

  • Increasing productivity and operating efficiencies;

  • Implementing effective cost-control and reducing the cost base;

  • Continuous improvement in safety and environmental compliance; and

  • Improving asset utilisation to achieve appropriate returns.

 

Increase productivity and efficiency

  • Reduce wagon cycle/turnaround times by >20%.

  • Reduce deviation from schedule by >25% (departures/arrivals).

  • Improve locomotive efficiencies by >30% (GTK/loco/month).

  • Improve container handling efficiency from 22 to 28 with stretch target of 30 GCH.

  • Reduce shipping delays and ship turnaround time (Durban) and increase volumes per ship turnaround time (STAT) hour by >20%.

  • Security of petroleum supply and reduce production interruptions by >20%.

  • Customer relationship management and effective contract management.

  • Improve cross-Operating division integration (operational planning and execution).

  • Improve interface management between customer, rail and port, and vice versa.

  • Corridor expansion projects.

Quantum Leap

Achieving objectives within a framework of corporate governance, internal controls, dynamic management reporting, leading environmental practices and
 legal compliance.